Privacy Policy

1. Who We Are

This Privacy Policy is issued by the operator of the 3pate platform, accessible at https://3pate.vip and through any associated mobile or desktop applications (collectively, the "Platform"). Throughout this document, "3pate", "we", "us", and "our" refer to this operator in its capacity as the data controller responsible for your personal information.

3pate is Pakistan's premier online casino and sports betting platform, offering live dealer games, cricket betting, slots, and related entertainment services to eligible players aged 21 and above. As data controller, 3pate determines the purposes and means by which your personal data is processed and is responsible for ensuring that such processing complies with applicable data protection obligations.

If you have any questions about how your personal data is handled, please contact us using the details provided in Section 15 of this Policy.

2. Information We Collect

3pate collects personal data from you through a variety of means, including information you provide directly, information generated automatically through your use of the Platform, and information received from third parties in connection with payment processing and identity verification. The categories of personal data we collect include:

Category	Examples	Source
Identity Data	Full legal name, date of birth, CNIC number, passport number, photograph	Provided by you during registration and KYC verification
Contact Data	Email address, Pakistani mobile number, city of residence (e.g., Karachi, Lahore, Islamabad, Faisalabad)	Provided by you during registration or account updates
Financial Data	JazzCash or EasyPaisa account identifiers, HBL / UBL / Meezan Bank account details, deposit and withdrawal history, transaction amounts in PKR	Provided by you and generated through Platform transactions
Gaming Activity Data	Bet history, game session records, wagering amounts, win/loss records, bonus usage, self-exclusion status	Generated automatically through your use of the Platform
Technical Data	IP address, device type, browser type and version, operating system, session timestamps, referring URLs	Collected automatically via server logs and cookies
Communications Data	Live chat transcripts, support ticket content, email correspondence with 3pate's support team	Generated through your communications with us
Marketing Preferences	Opt-in/opt-out status for email, SMS, and push notification communications	Provided by you during registration or via account settings

3pate does not collect special categories of sensitive personal data (such as health data, religious beliefs, or biometric data) except where strictly required by law and with your explicit consent.

3. How We Use Your Information

3pate uses the personal data we collect for the following purposes:

• Account management: To register your account, verify your identity and age, maintain your account settings, and process your login credentials securely;
• Transaction processing: To handle deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to maintain an accurate record of all financial activity on your account in PKR;
• KYC and compliance: To fulfil our obligations under applicable anti-money-laundering regulations, to verify that you meet the minimum age requirement of 21 years, and to conduct ongoing account monitoring as required by law;
• Game and platform operation: To deliver the games, live dealer services, sportsbook markets, and all other Platform features you access, and to personalise your experience based on your activity and preferences;
• Responsible gaming: To monitor gaming patterns, enforce self-exclusion and account limits, identify players who may be exhibiting problem gambling behaviour, and proactively offer responsible gaming tools and information;
• Customer support: To respond to your enquiries, resolve disputes, and maintain records of our communications for quality and training purposes;
• Security and fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, and other prohibited activities described in our Terms & Conditions;
• Legal obligations: To comply with applicable laws, regulatory requirements, court orders, or lawful requests from public authorities;
• Marketing (where consented): To send you promotional communications about 3pate's offers, bonuses, and new games where you have opted in to receive such communications.

4. Legal Basis for Processing

3pate processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contract performance: Processing that is necessary to provide the services you have requested under the 3pate Terms & Conditions, including account management, payment processing, and game delivery;
• Legal obligation: Processing that is required to comply with applicable laws and regulations, including KYC, anti-money-laundering obligations, and responsible gaming requirements;
• Legitimate interests: Processing that is necessary for 3pate's legitimate business interests, including fraud prevention, platform security, and improving our services, where those interests are not overridden by your rights and interests;
• Consent: Processing that is based on your freely given, specific, and informed consent, including marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

3pate does not sell, rent, or trade your personal data to third parties. We share your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, solely for the purpose of processing your deposits and withdrawals. These providers act as independent data controllers in respect of the transaction data they receive;
• KYC and identity verification providers: Third-party verification services engaged by 3pate to confirm your identity and age as part of the account registration and ongoing compliance process;
• Game and technology providers: Licensed third-party suppliers of casino games, live dealer studios, sportsbook data feeds, and platform infrastructure who process data strictly under written agreements with 3pate;
• Responsible gaming organisations: Self-exclusion scheme operators and responsible gaming support bodies, where disclosure is required to enforce your self-exclusion request or comply with applicable obligations;
• Legal and regulatory authorities: Law enforcement agencies, regulatory bodies, and courts where disclosure is required by applicable law, a court order, or a lawful regulatory request;
• Professional advisers: Legal counsel, auditors, and accountants engaged by 3pate, subject to professional obligations of confidentiality.

6. Cookies & Tracking Technologies

3pate uses cookies and similar tracking technologies to operate the Platform, analyse usage patterns, and where applicable, deliver relevant promotional content to players who have consented to marketing communications. A cookie is a small text file placed on your device by your browser when you visit a website.

The categories of cookies used by 3pate are as follows:

• Strictly necessary cookies: Required for the Platform to function, including session management, authentication, and security. These cookies cannot be disabled as they are essential to the service;
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming limits, to provide a personalised experience;
• Analytics cookies: Used to collect aggregated, anonymised information about how players use the Platform, enabling 3pate to improve performance and usability;
• Marketing cookies: Used only where you have consented to receive personalised promotional communications. These cookies track your engagement with 3pate's bonus offers and game categories.

You may manage your cookie preferences through your browser settings or via the cookie consent tool presented when you first visit the Platform. Please note that disabling strictly necessary cookies will impair your ability to use the Platform.

7. Data Security

3pate implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 3pate's servers;
• Encryption of sensitive data fields at rest within 3pate's databases;
• Role-based access controls limiting internal access to personal data to authorised personnel only;
• Regular penetration testing and security audits of the Platform infrastructure;
• Multi-factor authentication requirements for administrative systems;
• Automated intrusion detection and anomaly monitoring systems operating continuously.

8. Data Retention

3pate retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods imposed by applicable legal and regulatory obligations:

• Account and identity data: Retained for a minimum of five years following account closure to comply with anti-money-laundering record-keeping requirements;
• Financial transaction records: Retained for a minimum of five years from the date of each transaction;
• Gaming activity records: Retained for a minimum of three years for responsible gaming monitoring and dispute resolution purposes;
• Support communications: Retained for two years following closure of each support interaction;
• Marketing consent records: Retained for as long as your marketing consent is active, plus two years following withdrawal of consent to demonstrate compliance.

Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be attributed to any identifiable individual.

9. International Data Transfers

3pate's primary data processing infrastructure is operated in accordance with the platform's licensing arrangements. Where personal data is transferred to or accessed from locations outside Pakistan — for example, by third-party technology providers or live dealer studio operators — 3pate ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that provided under applicable data protection law.

Such safeguards may include contractual clauses binding the recipient to data protection obligations consistent with 3pate's responsibilities under this Policy. If you have questions about the specific safeguards applicable to any international transfer involving your data, please contact us using the details in Section 15.

10. Children & Minors

The 3pate Platform is strictly intended for persons aged 21 years and above. 3pate does not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in the registration process, and 3pate reserves the right to request documentary proof of age at any time.

If 3pate becomes aware that personal data has been collected from a person under the age of 21, the associated account will be closed immediately and all personal data deleted or returned in accordance with applicable responsible gaming obligations. Parents or guardians who believe a minor has registered on the Platform should contact us immediately at [email protected].

11. Exercising Your Rights

To exercise any of the data rights described in this Policy — including access, rectification, erasure, restriction, portability, or objection — please submit a written request to 3pate's support team using the contact details provided in Section 15. Your request should include:

1. Your full name as registered on your 3pate account;
2. Your registered email address;
3. A clear description of the right you wish to exercise and the specific data concerned;
4. A copy of a valid identity document to allow us to verify your identity before processing the request.

3pate will acknowledge receipt of your request within five business days and will provide a substantive response within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further two months, in which case we will notify you of the extension and the reasons for it.

3pate will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

12. Marketing Communications

3pate will only send you promotional communications — including information about bonuses, new games, PSL betting promotions, and special events — where you have provided your explicit consent to receive such communications during registration or subsequently via your account settings.

You may withdraw your consent to receive marketing communications at any time by updating your preferences in your account settings, clicking the unsubscribe link in any marketing email, or contacting our support team. Withdrawal of marketing consent will not affect your ability to use the Platform or receive service-related communications about your account.

Please note that 3pate will always send you transactional communications that are necessary for account management, such as deposit confirmations, withdrawal notifications, and important security alerts, regardless of your marketing preferences.

13. Third-Party Links

The 3pate Platform may contain references or links to third-party websites or services, for example, responsible gaming support organisations or payment provider information pages. This Privacy Policy applies solely to the 3pate Platform and does not extend to any third-party websites you may access via links on our Platform.

3pate is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information.

14. Changes to This Policy

3pate reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform functionality. Where a change is material, 3pate will provide reasonable prior notice to registered players via email or a prominent notice on the Platform. The effective date of the current version is displayed at the top of this page.

Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not agree with any change, you may request the closure of your account by contacting our support team.

15. Contact & Data Enquiries

For all privacy-related enquiries, data rights requests, or concerns about how 3pate handles your personal information, please contact the 3pate data team using the following details:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on the Platform
• Response Time: Under 2 hours for email; under 2 minutes via live chat

When contacting us about a privacy matter, please mark your message clearly as a "Privacy / Data Request" so that it is routed directly to the appropriate team member.

This Privacy Policy was last reviewed and updated on 1 January 2026. All previous versions are superseded by this document.